Privacy Policy
Last updated: April 2026
Roofs Leicester ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website, how we use it, and the rights you have over it.
Who we are
We are a roofing contractor operating from Leicester, providing services across Leicestershire. You can reach us by phone on 0330 223 7665 or by email at info@roofsleicester.co.uk. We are the data controller for any personal information collected through this website.
What we collect
When you use our contact form or send us an email or text message, we collect the personal information you choose to provide, which typically includes:
- Your name
- Your email address
- Your phone number (if you give it)
- Your postcode (if you give it)
- The contents of your message and any details about your roofing requirements
We also collect basic technical data automatically when you visit the site — such as your IP address, browser type and the pages you visit — through standard server logs and any analytics we run.
How we use your information
We use the information you give us to:
- Reply to your enquiry and provide a quote
- Arrange and carry out roofing work you've asked us to do
- Send you follow-up communications about your specific job
- Keep records of work completed and warranties issued
- Comply with our legal and tax obligations
We do not sell, rent or trade your personal data with anyone. We do not use your details for marketing without your consent.
Lawful basis for processing
We process your personal data on the basis of:
- Legitimate interest — replying to enquiries you've sent us, and running our business
- Contract — carrying out roofing work you've asked us to do
- Legal obligation — keeping records required by tax law and consumer law
How long we keep your data
Enquiries that don't lead to work are kept for up to 12 months and then deleted. Customer records for completed jobs are retained for the duration of the workmanship guarantee (10 years for major works) plus 6 years for tax and statutory purposes.
Sharing your information
We share your information only where necessary, and only with:
- Our email and hosting providers, who store the form submissions
- Suppliers and material merchants, where we need to order specific items for your job
- HMRC, for tax and VAT compliance
- Insurance companies and loss adjusters, where you've asked us to handle an insurance claim
- Anyone we are legally required to share information with
Cookies
This website uses minimal cookies. We do not use third-party advertising cookies or cross-site tracking. If we add analytics in future, we will use a privacy-friendly option that does not require a consent banner.
Your rights
Under UK GDPR you have the right to:
- Ask what personal information we hold about you
- Ask us to correct any inaccurate information
- Ask us to delete your information (subject to legal retention requirements)
- Object to our processing of your information in certain circumstances
- Request a copy of your information in a portable format
To exercise any of these rights, email us at info@roofsleicester.co.uk. We will respond within one calendar month.
Complaints
If you're not satisfied with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by phone on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of the page will reflect any changes. Please check back occasionally.